Pharmacy First for Sore Throat & Urinary Tract Infection: This service is available at Boots Pharmacies in both Ards and Bloomfield Shopping Centres.

Coronavirus Guidance (updated 30/11/22)

COVID-19 testing

COVID-19 testing is no longer recommended or available for most people. Should you develop symptoms, follow the guidance for people with symptoms of respiratory infection including of COVID-19.

Vaccination Clinics 2023

Book an appointment for our next vaccine clinic:

Friday 24 November (9am-1pm)

Tuesday 5 December (2pm-5pm

To schedule an appointment please contact our reception team after 10.30am Monday-Friday. 

For more information on COVID-19 Vaccines please visit www.nidirect.gov.uk/covid-vaccine

 GP Appointments

We continue to operate a GP Telephone Triage System but are now in a position to offer a limited number of face-to-face appointments, these can be booked by phone or online via the Patient Access System. These appointments are for one patient, to discuss one problem, and we ask for your cooperation with this policy.

Patients can ring from 8.30am (Mon to Fri) to request a Telephone Consultation with a Doctor (Tel. 02891 823121).  Our Reception Staff will ask for a brief reason for your request to help allocate the call appropriately. You may be asked to ring back the next day if the call list is full.  (As always if you have a medical need that requires urgent attention then a call can be logged anytime throughout the day between 8.30am and 6pm).

Remember if you have a fever and/or new cough please inform the Practice before attending and wear a face covering when entering the building.

Practice Nurse Appointments - Please ensure we have up to date phone contact details to facilitate your review consultation.

Diabetic Reviews - Diabetic Bloods continue to be monitored. Following Diabetic Blood Results, Diabetic Reviews are conducted via telephone by our specialist Practice Nurse, Amanda Henning.

Smears - We have commenced our Smear Clinics again. If you have received a letter from Cervical Screening Service informing you that your Smear is due, or if we have written to you to advise that you are overdue for Smear it is important that you ring to make an appointment with our Practice Nurse - Amanda Henning.

Asthma & COPD Reviews -We are currently conducting Asthma & COPD Reviews by a combination of telephone and video consultations where necessary to check inhaler technique.  The Practice will contact you via phone to arrange/conduct.   Maeve Nesbitt is our Respiratory Specialist Practice Nurse

Medication Reviews - If the medication you are on requires you to have a Medication Review you may receive a phone call from one of our GP Pharmacists: Scott Gill or Janet Allen.

Treatment Room - remains open to Bloods, INRs and Dressings

Please press the buzzer when you arrive outside our doors and a member of staff will let you enter the building.  Remember you should only be attending if you have no fever or a new cough. All Patients attending the surgery are now asked to wear their own face covering. 

Script Requests

Patients can order scripts in writing, by emailing reception or online via Patient Access:

1) Practice Mailbox: place the right-hand side of your script into the script request box at the main entrance (24/7)

2) Email Killynether Reception on killynether.reception.Z00261@gp.hscni.net – please include Full Name, DOB and all medications required including the dosage.

3) Patient Access online ordering - you will require a PIN for this, please contact the Reception Team.

You should allow 72 hours from ordering before collecting from your nominated Pharmacy. 

Phones

We kindly ask that you do not ring to check whether your script is ready for collection - due to the high volume of scripts being processed, we are unable to check. You should allow 72 hours from ordering before collecting from your nominated Pharmacy. 

Scripts Collection

All scripts must now be collected by a nominated Pharmacy.  To nominate a Pharmacy - please ring the practice to give verbal consent.  You must follow this up with a signed Pharmacy Nomination Form.  Forms can be downloaded from our website or collected at the Reception Desk.  Please return completed forms promptly. 

Please allow 72 hours from ordering before collecting from your nominated Pharmacy. 

Killynether Pharmacy Nomination Form

Dr Phonecalls requested by email are not permitted 

It is not appropriate to request a phone call from a Doctor by email, as there are certain details that the administration team are required to ask. Therefore please be patient with our phone access. As always if you have a medical need that requires urgent attention then a call can be logged to speak with a doctor anytime throughout the day between 8.30am and 6pm.  

COVID-19 Vaccination Programme

Please see the link below for more information about the COVID-19 vaccination programme.

https://www.publichealth.hscni.net/covid-19-coronavirus/northern-ireland-covid-19-vaccination-programme/covid-19-vaccination-programme#will-the-vaccine-be-compulsory

Explaining our Telephone System

Killynether Practice will continue to provide GP Services during these unprecedented times. 

Please ring the Practice on 02891 823121 and press:

option 0 for Emergency

option 1 for appointments (GP, Practice Nurse or Treatment Room Appts only)

option 2 for a GP or Pharmacist Call Back (8.30am to 10am)

Option 3 for Test Results between 3.30pm and 4.30pm (Mon to Fri)

Option 4 for Enquiries (up to 4.30pm - please do not ring to check if your script is ready)

If you need urgent medical advice after 10am press option 1

Carers Information

Advice for informal(unpaid) carers http://www.health-ni.gov.uk/publications/advice-informal-unpaid-carers-and-young-carers-during-covid-19-pandemic

Accessing GP Services & Health and Social Care Services for those who have a hearing Impairment (BSL or ISL)

For those who have a hearing impairment and therefore are unable to communicate via the telephone -  Health & Social Care Services now have a hearing interpreting service now available via a phone app or computer link.  This can be accessed by clicking on the link below:

https://interpreternow.co.uk/hscni

Stop Smoking Support for Killynether Practice Patients

Cancer Focus NI have created a dedicated private support group on Facebook – Stop Smoking Support Northern Ireland, which is available for those thinking of stopping smoking, those who have stopped already and anyone interested for someone else. The group can be accessed using the link below. Access is granted shortly after answering a few short questions.

https://www.facebook.com/groups/stopsmokingsupportNI/

Alcohol & Drug Addictions Support for Patients

Useful Local Ards Contacts

BBC News NI - useful link below for those who are self isolating and need help with collecting scripts or food deliveries:

https://www.bbc.co.uk/news/av/uk-northern-ireland-52237097/how-to-get-food-and-medicine-deliveries-if-you-are-isolating-in-northern-ireland

Ards Food Deliveries

Ards Pharmacy Contact Info

Thank you for your help supporting your NHS during these difficult times.

Sexual Health Screening

Did you know you can have a sexual health check up without neeing an intimate examination?  This will involve a urine sample/self taken swab for Chlamydia and Gonorrhoea as well as a blood test for HIV and Syphilis.  Sexual Health Appointments now available to book  online.   Please ring or ask at Reception for your online access code (you will need to provide Photo ID).

Patient Self Referrals

New access for patients to self refer to Podiatry/Occupational Therapy/Physiotherapy - see "Patient Self Referrals" page on right hand side of website. Patients can also now self refer to  Maternity if they have a positive pregnancy test see section 3 "Maternity Services" for link.

Killynether Patient Survey Report 2019-20

 https://www.killynetherpractice.co.uk/surveyreport_form.aspx

When We Are Closed (see Latest News)

When the surgery is closed North Down & Ards doctors on Call Service is operational. A message giving their contact details will be on the normal surgery number or they may be contacted directly on 028 91822344.

Please remember this service should be reserved for emergencies only. Should you see a doctor out of hours you own doctor’s surgery will be notified.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Planned closures 2023-24: Training Closures

Thursday 30 November 2023 from 1pm

Wednesday 24 January 2024 from 1pm

Thursday 29 February 2024 from 1pm

Wednesday 17 April 2024 from 1pm

Thursday 6 June 2024 from 1pm

Bank Holidays

Prior to all closure days please order your prescriptions in plenty of time