Coronavirus Guidance (updated 10/04/20)
Due to the COVID19 Pandemic we have made the following changes to our service:
We have had to close our building in line with Government Guidelines. We remain operational for scripts and urgent care.
Appointments - Most of our appointments have now moved to Telephone Consultation
Remember if you have a fever and/or new cough - DO NOT COME TO THE SURGERY, Pharmacy or Hospital, everyone in your household must stay at home for 14 days for further information and self isolation advice, visit www.pha.site/coronavirus.
Treatment Room - remains open to URGENT Bloods, INRs and Dressings
Please press the buzzer when you arrive outside our doors and a member of staff will let you enter the building. Remember you should only be attending if you have no fever or a new cough.
Patients can continue to order scripts in the same way - in writing by:
1)drop the right hand side of your script into the script request box outside building (24/7)
2) email Killynether Reception on killynether.reception.Z00261@gp.hscni.net - stating Name, DOB and Names of Meds and Dosage
3)order online with Patient Access - you will require a PIN for this - please ring reception to request a PIN (due to COVID19) we are providing temporary access to Patient Access system over the phone.
Please do not ring to check your script is there - due the huge volumes of scripts being processed at the moment, we are unable to check. You should allow 72 hours from ordering before collecting from your chosen Chemist.
All scripts must now be collected by a nominated Pharmacy. If you have not nominated a Pharmacy - please ring the practice to give verbal consent. You must follow this up with a signed Pharmacy Nomination Form. Forms can be downloaded from our website newspage or from outside our Building above our Script Deposit Box. Please return the completed forms in our Script Deposit Box. Please allow 72 hours from requesting your Repeat Medication until it will be ready for collection at your chosen Pharmacy.
Killynether Pharmacy Nomination Form
If you are self isolating - you do NOT require a Dr sick line, a self cert will suffice. GPs will NOT be providing COVID19 sickliness please contact 111 online for more advice and check the PHA website. We will accept NON COVID19 sickline requests as by email only, please state your Name & DOB and reason for sickline, continuation or start date and length of sickline requests. Please leave an up to date tel number which the Dr will phone you on should they need to discuss. You will receive your sickline by email to the email address you have provided, please note that due to the huge pressure on our systems during COVID19, issuing of sicklines are NON Urgent and we will action when we are able.
Dr Phonecalls requested by email are not permitted
It is not appropriate to request a Dr phonecall by email as there are certain details that the admin team are required to ask. Therefore please be patient with our phone access. As always if you have a medical need that requires urgent attention then a call can be logged for a Dr anytime throughout the day between 8.30am and 6pm.
GPs are only able to prescribe paracetamol if it currently on your regular or repeat medication list. This medication is available to purchase from supermarkets and a number of different retailers. Due to extreme pressures on GP Practices and community Pharmacies please purchase this medication over the counter. We are aware of the current situation but retailers have given reassurance that every effort is being made to ensure supplies are available.
Easter Bank Holidays - 13th & 14th April 2020
Killynether Practice will continue to provide GP Services over the Easter Bank Holidays due to these unprecedented times.
Please ring the Practice on 02891 823121 and press:
option 0 for Emergency
option 1 for appointments
option 2 for Dr Call Back
Option 3 for Test Results between 3.30pm and 4.30pm (Mon to Fri)
Option 4 for Enquiries (please do not ring to check if your script is ready)
Regional Diabetic Helpline during COVID19
People living with diabetes have a large number of questions surrounding many areas of their condition and the impact of coronavirus.
Helpline Telephone Number: 028 95 360600
Helpline Email address: email@example.com
Useful Local Ards Contacts
BBC News NI - useful link below for those who are self isolating and need help with collecting scripts or food deliveries:
Ards Food Deliveries
Ards Pharmacy Contact Info
Thank you for your help supporting your NHS during these difficult times.
New GP Partner
Killynether Practice welcomes to our clinical team Dr Christopher Murray with effect from 1 April 2020. Dr Murray is well known to many of our patients already as he been working with us now for the past 2 years. We very much look forward to harnessing his enthusiasm that he brings.
Results Line & General Enquiries Line Changes
Results Line will now be available from 3.30pm to 4.30pm - Monday to Friday. General Enquiries Line available 8.30am to 4.30pm - Monday to Friday.
Practice Closure For Bank Holiday 17 March 2020
The Practice will be closed for the Bank holiday. If you require medical assistance please contact North Down & Ards Doctors on Call Service on 02891 822344.
Sexual Health Screening
Did you know you can have a sexual health check up without neeing an intimate examination? This will involve a urine sample/self taken swab for Chlamydia and Gonorrhoea as well as a blood test for HIV and Syphilis. Sexual Health Appointments now available to book online. Please ring or ask at Reception for your online access code (you will need to provide Photo ID).
Patient Self Referrals
New access for patients to self refer to Podiatry/Occupational Therapy/Physiotherapy - see "Patient Self Referrals" page on right hand side of website. Patients can also now self refer to Maternity if they have a positive pregnancy test see section 3 "Maternity Services" for link.
Winter Pressures GP Campaign
Patients in Northern Ireland are being asked to consider a new three-step guide to help alleviate pressures in general practice.Particularly over the winter period, GP practices across the region are under immense pressure. As part of a new campaign, the Royal College of General Practitioners NI (RCGPNI) Patients in Practice Group is urging members of the public to think about how they can help ensure everyone has access to the services they need. 3 Before GP Campaign
Killynether Patient Survey Report 2019-20
Antibiotics - Needed or Not? Website Advice
(click on link on right hand side for more information)
BOOKING APPOINTMENTS ONLINE
From 1st July 2016 patients will be able to book appointments online via our website.
In order to register for this service you will need to request a PIN number from the surgery.
You can request your PIN in person from reception or via the telephone.
You will be required to come to the surgery to collect your PIN
Your PIN will be issued along with an instruction sheet to assist you with the registration process.
As the number of patients registering for the service increases we will release a larger number of online appointments.
When We Are Closed (see Latest News)
When the surgery is closed North Down & Ards doctors on Call Service is operational. A message giving their contact details will be on the normal surgery number or they may be contacted directly on 028 91822344.
Please remember this service should be reserved for emergencies only. Should you see a doctor out of hours you own doctor’s surgery will be notified.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Planned closures 2020-2021
|Tuesday (St Patricks)||17/03/2020|
| || |
|Friday (VE Day)||08/05/2020|
|Monday (Spring Bank Holiday)||25/05/2020|
|Monday (12th July)||13/07/2020|
|Tuesday (13th July)||14/07/2020|
|Monday (Aug Bank Holiday)||31/08/2020|
|Friday (Christmas Day)||25/12/2020|
|Monday (Boxing Day)||28/12/2020|
|Friday (New Years Day)||01/01/2021|
Training Days for Essential Staff /GP Training from 1pm
Thursday 2 April 2020
Wednesday 13 May 2020
Prior to all closure days please order your prescriptions in plenty of time