Appointments *NEW*

The Practice team are available 8.30am to 6.00pm, Monday to Friday via Reception or telephone 02891 823121. Please see the below information for the available options on the telephone system.

Requests for a telephone consultation should be made at 8.30am. Each GP has a limited number of slots for telephone or in person consultations. After 10am only telephone calls relating to an urgent medical issue can be dealt with.

Routine or non-urgent enquiries should use the routine telephone appointment option or contact the following day if they need to speak with a GP.

If you request a telephone consultation the administrative team will ask the reason for your call and a contact number to allow the GP to return your call. Please keep the telephone line free to receive the call.

OPTION 1 - APPOINTMENT LINE

• For 24 hour and 48 hour face to face GP appointments
• Online booking via Patient Access at 7.00am
• For Treatment Room or General Practice Nurse Appointments
• Opening Times 8.30am - 6.00pm

   

   

OPTION 2 - GP TELEPHONE TRIAGE

• For urgent medical issues, a GP will return your call and triage appropriately.
• Opening Times 8.30am - Line closes once calls are filled.
• Online booking via Patient Access at 7.00am

OPTION 3 TEST RESULTS

OPTION 4 - GENERAL ENQUIRIES

OPTION 5 - ROUTINE CALLS

Repeat Prescriptions

Home visits are available at the discretion of the GP.

Requests for home visits should be made before 10am, if possible. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice, in Regency Medical Centre.

Regency Medical Centre is open Monday-Friday 8.30am -6.00pm.

Outside of these hours and during Holiday Closures emergency care is provided by:

NDA-DOC (North Down and Ards Doctors on Call)

Telephone: - 028 9182 2344

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs