*NEW Patient Triage Form*

Configure Appointment Details

Patient Triage

Available 8.00am - 12.00 pm Monday to Friday

Online Patient Triage - a new alternative means of contacting the Practice. No need to telephone or queue, simply complete an online form and we will contact you within 24 hours.

Please complete the online form and your request will be triaged by a GP within 24 hours. Our telephone options remain the same but we hope this will offer an easier and more convenient means of contacting the practice.

What is Patient Triage?

A simple online form that allows the Practice to receive information directly from the patient or their carer about any medical concern, medication query, or administration question.

This will allow the GP partners to ensure the patients with the most urgent needs are appropriately treated. You may not need an appointment, you may be signposted to other services, for example the pharmacy or have tests requested before you see the doctor.

What happens after I submit my query?

Medical queries will be triaged by one of the GPs. A member of the administration team will respond to you within 24 hours. Conditions that need to be assessed on the same day will be prioritised.

Will I get an appointment quicker if I speak to reception?

Our lines are remarkably busy; our patient triage service offers another way to contact the practice securely.

Do I need to see my GP?

If you have an everyday health condition you can use the Pharmacy First service to receive advice and treatment. For further information and for a list of participating pharmacies please click here. 

Contacting the Practice

The Practice team are available 8.30am to 6.00pm, Monday to Friday via Reception or telephone 02891 823121. Please see the below information for the available options on the telephone system.

Requests for a telephone consultation should be made at 8.30am. Each GP has a limited number of slots for telephone or in person consultations. After 10am only telephone calls relating to an urgent medical issue can be dealt with.

Routine or non-urgent enquiries should use the routine telephone appointment option or contact the following day if they need to speak with a GP.

If you request a telephone consultation the administrative team will ask the reason for your call and a contact number to allow the GP to return your call. Please keep the telephone line free to receive the call.

 

OPTION 1 - APPOINTMENT LINE

  • For same day and priority face to face GP appointments
  • Online booking via Patient Triage Form from 8.00am each weekday
  • For Treatment Room or General Practice Nurse Appointments
  • Opening Times 8.30am - 6.00pm
     
     

OPTION 2 - GP TELEPHONE TRIAGE

  • For urgent medical issues, a GP will return your call and triage appropriately.
  • Opening Times 8.30am
  • Callers placed in queue. When queue is full callers prompted to try again later.
  • Line closes once calls are filled and advice given for urgent medical problems.
  • Online booking via Patient Triage Form from 8.00am each weekday

OPTION 3 TEST RESULTS

 
Opening Times 3.30pm - 4.30pm

OPTION 4 - GENERAL ENQUIRIES

• For General Enquiries
• Opening Times 11.00am - 12.00pm & 2.00pm - 3.30pm
 
If your query is to check if a prescription is ready for collection, we kindly ask that you wait 48 hours and check with your pharmacist before contacting reception. Thank you.

OPTION 5 - ROUTINE CALLS

• For Fit Notes (Sick Lines), Referral Letters, General advice, or to discuss medication, hospital appointments or other non-urgent matters
• Calls are booked online or by telephone for the next working day
• Opening Times 11.30am (lines close once calls are filled)
• Online booking via Patient Triage Form from 8.00am each weekday

Repeat Prescriptions

• Order online using Patient Access
• Post re-ordering slip in the Prescription Mailbox
• Order via the Repeat Prescription Phoneline: 02891 824359
• Opening Times 24/7. Please allow 2 working days for repeat requests to be processed. 

Home visits

Home visits are available at the discretion of the GP.

Requests for home visits should be made before 10am, if possible. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice, in Regency Medical Centre.

Opening Times

Please select a site

If you need help when we are closed

Regency Medical Centre is open Monday-Friday 8.30am -6.00pm.

Outside of these hours and during Holiday Closures emergency care is provided by:

NDA-DOC (North Down and Ards Doctors on Call)

Telephone: - 028 9182 2344

 

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

When to call 999

You should call 999 in the event that medical assistance is required in a life-threatening situation following a serious accident, injury or illness.

Click here for NIAS Guidance


Page created: 21 August 2024